Refund policy

Returns and Refunds

1. Eligibility for Refunds

  • Non-consumable items must be returned within 30 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Proof of purchase is required.

2. Non-Refundable Items

  • Coffee products (including whole beans and ground coffee) once opened
  • Any consumable goods that have been used or opened
  • Customized or personalized items
  • Items marked as “Final Sale”

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request a photo for verification and will offer a replacement or refund at no additional cost.

4. How to Request a Refund

To initiate a request:

  • Contact us at [your email/contact form link]
  • Provide your order number and reason for the request

We will review your request and provide further instructions if eligible.

5. Refund Process

  • Once approved, refunds will be issued to your original payment method within 7–10 business days.
  • Shipping costs are non-refundable unless the issue was caused by us.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check with your bank or credit card provider
  • If the issue continues, contact us and we will assist you promptly 

 

 

Contact Us
Questions about refunds or returns? We’re here to help!
Email: contact@bibucoffee.com